Privacy Policy

At AgentSub AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

• Name and email address
• Phone number
• Company/brokerage name
• Billing information and payment details
• Professional license information (if provided)

Customer Data

Data you upload or create within the Service, including:

• Lead and contact information
• Email content and communications
• Call recordings and transcriptions (if using AI calling features)
• Notes, tags, and custom fields
• Imported data from Google Sheets, LinkedIn, or other sources

Usage Information

We automatically collect information about how you use the Service:

• Log data (IP address, browser type, pages visited)
• Device information
• Feature usage and interaction patterns
• Performance data and error reports

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send billing information
• Send service-related communications (updates, security alerts, support)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve features and user experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist in operating our Service, including:

• Cloud hosting providers (for data storage)
• Email delivery services (for sending emails on your behalf)
• Payment processors (for billing)
• Analytics providers (for usage insights)
• Telephony providers (for AI calling features)

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination:

• You may export your data for 30 days following cancellation
• We delete your customer data within 90 days of account closure
• We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention)

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request that we limit how we use your data

To exercise these rights, please contact us at privacy@agentsub.ai.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our Service
• Improve performance and user experience

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

8. Email Tracking

When you send emails through our Service, we may include tracking pixels to provide you with email engagement analytics (opens, clicks). Your recipients can opt out by unsubscribing from your emails.

9. Third-Party Integrations

Our Service may integrate with third-party services (Google Sheets, LinkedIn, etc.). When you connect these services, you authorize us to access certain data from those platforms. Your use of these integrations is subject to the respective third-party privacy policies.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

We are based in the United States and process data in the US. If you are located outside the US, your data will be transferred to and processed in the US. We take appropriate safeguards to protect your data in accordance with applicable laws.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it
• The right to delete your personal information
• The right to opt out of the "sale" of personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA) or UK, you have rights under the General Data Protection Regulation (GDPR). We process your data based on:

• Contract performance (to provide the Service)
• Legitimate interests (to improve and secure the Service)
• Consent (where required)
• Legal obligations

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@agentsub.ai
Support: support@agentsub.ai